Terms of service

1. Scope & acceptance

These terms govern your use of the Zaobeta website, your account and purchases of available eSIM data and number plans. By using the service or placing an order, you agree to the applicable terms. Our privacy policy explains how we handle personal information.

2. Your account

Provide accurate account information and keep it up to date. You are responsible for protecting your login credentials and verification codes and for activity through your account. Contact support promptly if you suspect unauthorized access. Do not share eSIM activation details with unauthorized people.

3. Plans & orders

Review the destination, included data or number services, validity, network, activation conditions and any restrictions shown for a plan before payment. Availability and plan details may change. An order is subject to successful payment, availability and provider fulfillment.

Where a number plan is offered, supported calls, texts, verification services and other features depend on its specific terms and network. A feature is included only when the plan says so.

4. Payment & pricing

The price and any applicable charges shown at checkout apply to your order. Payment and account balance information are shown through the relevant purchase flow. Payment provider processing and transaction conditions may also apply.

If payment, provisioning or order fulfillment fails, contact support with the order details so the transaction can be reviewed. Do not submit a duplicate order while an earlier transaction is still pending without checking its status.

5. Devices, installation & activation

Before purchasing, check that your device supports eSIM, is compatible with the plan and is not restricted by a carrier lock. Support may vary by device model, sales region and network. Follow the plan’s installation instructions and keep the activation information secure.

Installation and activation may occur at different times. The plan conditions determine when activation and validity begin. Deleting an installed eSIM may affect your ability to use or reinstall it; contact support before deleting it if you need help.

6. Acceptable use

Use the service lawfully and in accordance with the plan and network provider’s conditions. Do not misuse the service for fraud, spam, harassment, unauthorized access or activities that interfere with networks, other users or the service. Access may be restricted where necessary to address misuse, protect security or comply with law.

7. Refunds & support

Our refund policy explains eligibility, activation and applicable fees. Once activated, an eSIM is not refundable, subject to applicable law. If an order is not delivered or there is a technical issue, contact support with the order number and relevant details so we can investigate.

8. Availability & liability

Service availability, coverage and speed can vary by destination, network, device and local conditions. Interruptions or restrictions may occur. We do not promise uninterrupted coverage or that every device or third-party service will work with every plan.

Nothing in these terms excludes or limits liability or consumer remedies that cannot legally be excluded or limited. Any applicable limitation is subject to mandatory law.

9. Changes & contact

We may update these terms or plan information as the service or legal requirements change. The current terms are available on this page, subject to applicable law and the conditions of your purchase. For questions about an account, order or these terms, visit our support page.