At a glance
- We use account and order information to provide and manage your eSIM services.
- Information may be shared with providers involved in payments, connectivity and support.
- Cookies and browser storage support sign-in and preferences.
- You can contact support about your information and applicable privacy rights.
1. Scope
This policy describes how Zaobeta handles personal information when you use this website, create an account, purchase or manage an eSIM, or contact us. Other services you visit through links on our site have their own privacy policies.
2. Information we use
Depending on how you use the service, this may include account details such as your email and display name; order, payment and transaction records; the destination and plan you select; eSIM and activation details; device information you provide for support; and messages you send to us.
We may also receive information needed to operate and secure the site, such as session information, IP address and browser details. If you use an available third-party sign-in or payment service, we may receive account or transaction information from that provider.
3. How we use information
We use relevant information to manage accounts and authentication, process payments and orders, deliver and support eSIM services, maintain transaction records, answer requests, protect the service and meet applicable legal obligations.
Where data protection law requires a legal basis, the basis depends on the activity and may include performing a contract, complying with legal obligations, legitimate interests such as security, or consent where required. You may withdraw consent where processing relies on consent, without affecting earlier lawful processing.
6. Retention & security
Retention depends on the purpose of the information, the life of your account or order, security needs, and applicable legal, tax, accounting or dispute obligations. Records may need to be kept after an account is closed where required or permitted by law.
We use measures intended to protect information from unauthorized access or loss. No online service can guarantee absolute security. Protect your password, verification codes and eSIM details, and tell support promptly if you suspect unauthorized access.
7. Your privacy rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict or object to processing of your personal information, or request a portable copy. Some rights are subject to exceptions. You may also have the right to complain to a data protection authority.
To make a request, contact support. We may need to verify your identity before responding. Please do not send passwords or one-time codes.
8. Contact & changes
For questions about this policy or your information, contact us through the support page. We may update this policy as our services or legal requirements change. The current version will be made available here.
Have a privacy question?
Contact our team for help with your request.